Saint-laurent Sucks Customer Reviews and Feedback

From Everything.Sucks

Yves Saint Laurent SAS, also known as Saint Laurent, is a French luxury fashion house founded by Yves Saint Laurent and his partner, Pierre Bergé. The company revived its haute couture collection in 2015 under former Creative Director Hedi Slimane. In April 2016, Anthony Vaccarello was appointed as Creative Director.


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Former Employee - Communications Executive says

"Little opportunities for career advancement"

Current Employee - Anonymous Employee says

"Difficult to get the resources needed. Headcount approval is messy and a real challenge"

Former Employee - Beauty Advisor says

"lack of diversity, a lot of pressure and less creativity because there less of a makeup brand and more of a business selling brand"

Current Employee - Anonymous Employee says

"A lot but don't wanna talk about it"

Current Employee - Anonymous Employee says

"Often paid incorrectly, little to no room for promotion (been promised promotion 3 times and 6 years on I’m in the same position), no overtime, emails to head office/payroll/hr ignored"

Former Employee - Anonymous Employee says

"nothing I can think off"

Former Employee - Chef De Project says

"Some of the mid-senior management are lacking professional knowledge in their function. Bureaucracy."

Current Employee - Anonymous Employee says

"Barely any help, hard to reach upper management for help."

Former Employee - Anonymous Employee says

"reluctant to change and bureaucratic"

Former Employee - Anonymous Employee says

"Unorganized corporate structure, long hours"

Assistant Store Director (Former Employee) says

"unprofessional all around. big divide between corporate and retail. poor management. great company heritage and brand, but not a place of work that i enjoyed."

Sales Associate (Former Employee) says

"Work you to death for little pay. The work environment is degrading, harsh. Corporate doesn't care about their employees unless they are making them money. The managers barely work and get the most pay. Bullying/toxic work environment. No confidentiality. No one follows any rules. Very unprofessional place to work. Cons: Awful corporate/awful management/low pay"

Conseiller de vente (Former Employee) says

"Je pense que c'est le pire de ce qui peut se faire dans une Maison de Luxe."

Dishwasher (Former Employee) says

"I love that the place gave me something to do to stay busy.Theres something about the environment. It really kept me going/ I would definitely recommend."

Stock Controller (Former Employee) says

"At first growth, training and advancement were bountiful and made it the most rewarding company to work for."

Store Director (Current Employee) says

"After its rebranding in 2012 SL has gone through major internal changes which have impacted the company culture. There is a youthful and avant grade vibe which is very enjoyable. Cons: Inexperienced Manager"

Stock Controller (Former Employee) says

"The staff turnover was high making training an on going process. On the plus side it was a nice store and always busy with clients. The transfers were ongoing."

Technicien en informatique (Former Employee) says

"Comptabilité, ressources humaines, communication avec les paliers du gouvernement"

Sales Assistant (Former Employee) says

"It was a good experience to see the dynamic of a team. I was responsible to create excel sheets, reports and several other tasks that were linked to a e-commerce based project."

Joe mama says

"Saint laurent suck pp"

London store says

"I got a gift of a bag from my partner for my birthday. Was so paranoid about scuffing it or having it stolen, I used it only 8 times in over a year. The leather on the flap is already peeling off!!! Absolutely joke for a bag that cost £1,500. The store refused to give me a new bag and would only agree to send the bag to a local leather handbag specialist and not an YSL one. I was suppose to receieve the bag within 2 weeks. My boyfriend had to contact them, after a month of hearing nothing, to find out where my bag was. They returned it without the original box and bag and I'm not convinced it's the same handbag. My bag was really stiff as I barely used it and the bag is now extremely soft. Dont bother to waste your money on their bags! Spend it elsewhere. It's even more disgraceful that the only comments from YSL on this forum are ones telling customers that the beauty complaint forum is elsewhere. Everyone else is ignored! Their attitude to customer service is shocking!"

Jacqueline Galdamez says

"I drove 2 hours to purchase a bag from the Cabazon Ca location. I was greeted warmly and walked around. Went back and fourth between two bags. An associate finally approached me and consulted me on my potential purchase. I asked her is it OK if I put my wallet in it? I have a fairly large wallet and the bag was small. I wanted to make sure it would fit my only wallet. She said "Ok...just don't run away with it". A joke about theft or any asumtion of theft toward a customer that's about to drop a lot of money is not acceptable. I didnt feel good about having purchased a nice bag, I felt guilty for having given a business my hard earned money after feeling insulted."

Amelia says

"This is the most unresponsive customer service team I had encountered. I ordered online on July 21 (Order # 2107Z58592016B) and I received order confirmation saying delivery is 4-7 working days and that they will email me once my order is shipped. On July 23, I contacted them through the client service form to cancel my order since it’s still not shipped and order status is still “Processing”. The auto-generated email said they will do their best to reply within one working day. It’s now July 27 and I still haven’t heard from them. I called them as well on July 24 and I’ve been on the line for 10 minutes but nobody answered so I just dropped off the call. And now, I saw the charge came through in my card for the purchase amount but still the order status is “Processing” and I still didn’t get email confirmation that order was shipped! They really have the audacity to charge me when they haven’t even shipped the item yet and when I specifically requested for the order to be cancelled. Technically, I should be able to cancel the order even today because it has not been shipped. Still no response from customer service via email nor callback (they have my number through the form and my online account with them). I really regret not reading the reviews here first before ordering from them."

Amanjeet Kaur says

"they have the most horrified customer service. their website is a myth... very poor service"

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